RETURNS POLICY

Orlando offers easy returns for all purchases!  

We want to offer you the best possible online shopping experience possible.  If you wish to return your item for any reason, Orlando offers a 14 day easy return policy.

RETURNS MUST BE SENT BACK TO US WITHIN 14 DAYS UPON RECEIPT OF DELIVERY to:

Orlando Fashion HQ

175a Stafford St (Upstairs)

TIMARU 7942

NEW ZEALAND

Returns must be unused, unaltered, unwashed with all original tags in place.  Orlando reserves the right to reject any item that does not meet these requirements. 

Refunds will be issued by the same method as to which the purchase was made once condition approved.  

SALE ITEMS - You are still  welcome to return sale items to Orlando, however these returns are not free and eligible for a store credit only or exchange only

FAULTY ITEMS

Orlando makes every effort to carefully examine each item before it is prepared for shipping.  An item is deemed to be faulty if received damaged or where a manufacturing fault has

 ocurrred. Items that are damaged as a result of wear and tear are not considered to be faulty.  It is at the discretion of Orlando to determine fault.  If you wish to return a faulty item please follow the return procedure.  Orlando will make every effort to put right.  In the event of this not being possible a full refund will be offered. 

REFUNDS

It may take up to 5 working days for a refund to appear on your bank statement.